Warranty, Refurbishment, and Loyalty

Ah, the fine print. This is where you expect to find all the disclaimers.

Not here.

Limited Frame Warranty

Ventana Mountain Bikes USA will repair or replace, at our sole discretion, any frame or component we determine to be defective. This warranty will be in effect for two years from the date of sale and applies to the original owner and it is non-transferable. This warranty is limited to the replacement of defective parts with those of equal or greater value at the sole discretion of Ventana Mountain Bikes USA. In no event shall Ventana be held responsible for direct, incidental or consequential damages including, without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability.

This warranty does not cover normal wear and tear, nor does it apply to damage that is the result of abuse, neglect, improper assembly, improper maintenance, alterations, misuse or improper intended use. The costs of disassembly, reassembly or repair of any attached components are not covered by this warranty and are the sole responsibility of the original owner. Shipping costs to or from Ventana are not covered by this limited warranty.

No Fault Replacement

In the event of a crash or other non-warranty situation where your frame/parts become damaged, Ventana Mountain Bikes USA will make replacement parts available to the original owner at a reduced charge.

Frame Refinish/Refurbish Program

One of the many services we offer at Ventana includes our refinish/refurbish program. After years of riding your frame, the paint might be looking a little tired, the ball burnished rear triangle might have lost its luster, decals have peeled off or you are simply ready to change the color on your frame. No problem, send your frame in to us for our refinish/refurbish service and your trusty ride will come back looking nearly new again.

One of the benefits of this service includes a full inspection of your frame prior to refinishing and a complete realignment afterwards. Full suspension frames: We will strip, powder coat, apply new decals, install head badge, replace all bearings, bolts, shock spacers and main pivot, clean ball burnished rear triangle or powder coat rear to match front triangle. Hardtail frames: We will strip, powder coat, apply new decals and install head badge.

We also offer weld repairs which can include strip, weld, heat treat, powder coat and frame finish.

Owner Appreciation Trade-In Program

Our Owner Appreciation Trade-In Program allows our current and long time Ventana frame owners to upgrade to any new Ventana frame in our current lineup. Simply trade-in your Ventana frame, regardless of age or condition, and receive 30% off MSRP. You do not have to be the original owner to participate in the trade-in program.

Questions? Contact us.